Extended Christmas Returns - Any orders made between 11th November - 14th December can be returned until 14th Jan.
Returns are FREE for PREMIER members
We've gone paperless, you can return via our returns portal here.
You have 28 days, from the day you receive it, to send something back. Refunds will take up to 21 days from posting. For hygiene reasons, we cannot offer refunds on sex toys, fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.
Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
