We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

If you're having issues applying a promo to your order, these are some of the things to check:

• Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
• Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
• Check for any exclusions, some of our promos exclude products from some categories on our website.
• If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Klarna (not available on the app), Clearpay, Giftcards and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Gift Vouchers

If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.

If the above doesn't help, your Credit Card Company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

If you're still facing problems then please contact us with the following information:

• What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred

What is Complete Savings?

Complete Savings is an online membership programme ideal for people who shop online. As a member of Complete Savings you can access many cashback opportunities and discounts from retailers and service providers

You may have been given the opportunity to join the Complete Savings programme after completing an online purchase at Boohoo.

Complete Savings members are able to claim an initial welcome reward and monthly cashback bonuses. Members can also claim 10% cashback at over 750 online stores, and earn up to 20% discount on gift cards.

The first 30 days of Complete Savings membership are free of charge; this is so that users can trial the programme. After this free trial there is a monthly membership fee. The description completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings programme. Users of the programme can terminate their membership at any time.

You can also find more information at www.completesavings.co.uk.

How can I contact Complete Savings?

If you have any queries about your Complete Savings membership then contact our customer service team. You can get hold of them by phone, email or through an online contact form.

Email: customerservice@completesavings.co.uk

Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm

Online: Contact Form

About The Product

What is a boohoo gift card?

A boohoo gift card works just like an ordinary gift card, with a balance that you or a friend can redeem at boohoo.com. On this site, you can purchase an eGift that is delivered by email.

Where can I purchase a Boohoo eGift?

You can purchase eGifts in the United Kingdom online at boohoo.com

Where can I find the T&Cs

Click here to see the boohoo gift card terms and conditions

What is the minimum/maximum I can put onto my gift card?

Gift cards can be purchased at a minimum of £5 and a maximum of £500

How do I know how much is left to spend on my card?

You can check the balance of your gift card here.

Where can I use my Gift Card?

At boohoo.com

Can I use my gift-card on BoohooMAN?

No, your boohoo gift card can only be used at boohoo.com

What currencies can I purchase boohoo Gift Cards in?

You can purchase boohoo gift cards in GBP, EUR or USD using the region selector at the top of the page.

When does my gift card expire?

12 months from activation.

What happens if my Gift Card expires?

Once your gift card is expired you will no longer be able to use it. If you have any further questions, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

Does my gift card have a PIN?

Yes, 8 digits. You can find this on your gift card

How many Gift Cards can I purchase in one go?

The maximum value of a Gift Cards that can be purchased is £500, and a maximum of 5 Gift Cards can be purchased in any one transaction, to a total of £2,500.

How many Gift Cards can I redeem in one go?

You can redeem a maximum of 5 gift cards in any transaction.

Support

My Gift Card didn’t arrive

If you purchased a gift card and you or the recipient has not received the gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

My Gift Card is not working

Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

My Gift Card has been stolen

If you believe your Gift Card has been stolen please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

Refunds, Cancellations and Order Changes

Can I have a refund?

Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

What happens if I use my gift card and return an item?

Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch We reserve the right to refuse to accept any order. We reserve the right to cancel any order and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and give you the opportunity to place a new order. Your refund will be processed within 5 working days. We also reserve the right to terminate your order if we believe that you have breached any of these Terms or the Boohoo Gift Card Terms. If we cancel your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms.

Can I change my order?

Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards. In exceptional circumstances we may be able to support you if you believe you have made an error when placing your order. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

I entered an incorrect email address; how do I amend it?

If you have entered an incorrect email address, please get in touch as soon as possible. Provided the gift card has not been spent we will cancel the order and refund you. You will need to place the order again with the correct email address. Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

Other

My balance looks incorrect on my gift card, please confirm when it was used?

If something doesn’t look right, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

I have received a gift card but wasn’t aware I had purchased it?

If you do not think that you have purchased or been gifted a boohoo gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

Can I pay with a gift card and credit/debit card for my boohoo.com order if I don’t have enough money on my gift card?

Yes, you can complete the balance of the payment using a debit or credit card, PayPal, Klarna or Clearpay.

1. I entered my friend’s name and it didn’t work

This could be for several reasons. It could be because your friend never registered for the refer-a-friend scheme. It could be because you’re entering a nickname (that the system doesn’t recognise) rather than the name they registered with or it could be because there is more than one person with the same name signed up. If this is the case then you just need to follow the instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us.

2. I sent my friend to you but I never got a reward

First, are you sure that they bought from us as you’ll only get the reward after they’ve bought from us. Second, are you sure they’re a new customer as the rewards are only valid if they’re a new customer. If you think they are, then let me go check and if I can confirm that they have, I’ll go and arrange for your reward to be validated.

3. I remember seeing an offer but can’t remember what it was or how to share

You can tell your friend to come to the site and to enter your name in the checkout in order to get the discount

4. My friend got a different offer to the one that I got

Sometimes our offers change and they may go up or go down. You have our latest offer. I’m sorry if its changed since your friend signed up.

5. I referred lots of people but I only got 5 gift vouchers

This may be because only five new customers ended up buying or it may be because they have reached the limit set within the terms and conditions. The terms and conditions state that customers can only make a certain number of referrals in a 24 hour period and within a year. This is to stop people from taking advantage of the programme.

6. Why isn’t my reward code working?

If your reward code isn’t working, please check that:

- Your purchase meets the offer terms

- You’re not using the code alongside another code or promotion

- You haven’t added a space before or after the code, and everything is spelt correctly

7. Why haven’t I received my referral reward yet?

If your referred friend has placed their order but you’re still waiting for your reward, it’s likely for one of the following reasons:

- You haven’t followed your friend’s link, or you entered someone’s name incorrectly at checkout

- The email address you’ve used to claim your offer is different to the one you used to make a purchase

- There’s a waiting period

1. Where do I find the link to redeem my gift/s?

You can check your order confirmation email, plus if you're opted in to email you'll get extra discounts and freebies! If you haven't had your order confirmation email for any reason then check my account > order history on our website and you'll be able to click through from there.

2. I am unable to redeem my gift / the offer doesn’t seem to be working

Please contact the relevant partner.

3. How many gifts can I redeem at once?

You can select as many gifts that are available at checkout.

4. I represent a brand – can I partner with you on gift with purchase?

We’d love to hear from you – please contact our team on commercialpartnerships@boohoo.com